Moving Macs and refunds

How to move your Pomeroy licence to a new Mac, and how the 14-day refund works.

Moving to a new Mac

A licence covers one Mac at a time, and moving it is yours to do. There is no support ticket in the way.

1. Free the old activation

   Open the store’s customer portal from your purchase email and release the activation for the Mac you are leaving.

   Each activation is labelled with its instance_name, which is Pomeroy plus eight random characters, generated on that Mac. That label exists for exactly this moment: so you can tell which activation is which without Pomeroy having to know anything about your hardware.

2. Activate on the new Mac

   Install Pomeroy, open Settings → Licence, and paste the same key.

Nothing carries over automatically. Your toggles, grants and Messages bookmark are per Mac, because they are macOS’s to give and yours to grant. Expect to run through setup again, which takes a minute or two.

Refunds

14 days, any reason. You do not have to explain, and you do not have to have used it less than some amount.

Email [e-mail] with the address you bought with, or ask through the store’s customer portal.

Uninstalling

Removing Pomeroy is its own short page, including how to throw away the pseudonymous identifier the four usage counts share.